Maintenance

Maintenance Programs

Maintenance Plus

CyberArk's Support Team provides premier support for all Digital Vault implementations via our Maintenance Plus Program to ensure that your solution is up-to-date, running efficiently and meeting your expectations and requirements. The Maintenance Plus Program provides full access to the CyberArk Knowledge Base via our highly secure Support Vault, unlimited phone and email technical support as well as all updates and point releases of the products covered by your maintenance agreement.

Maintenance Plus membership includes:

  • 24x7 Knowledge base access through our CyberArk Support Vault
  • Telephone/Email support 8AM-5PM Eastern Standard Time
  • The latest system enhancements and updates
  • Alert announcements

Maintenance Plus 24x7

With CyberArk's premium maintenance plan, your organization will benefit from our premier support at all times. Like the standard plan, Maintenance Plus 24x7 provides full access to the CyberArk Knowledge Base via our highly-secure Support Vault, unlimited phone and email technical support as well as all updates and point releases of the products covered by your maintenance agreement.

Maintenance Plus 24x7 membership includes:

  • 24x7 Knowledge base access through our CyberArk Support Vault
  • 24x7 Telephone/Email support
  • The latest system enhancements and updates
  • Alert announcements